Return & Refund

Refund & Return Policy

At Auri, your satisfaction is our top priority. Every product is carefully crafted to meet the highest standards of quality and wellness. If something isn’t right, we’re here to make it right.

✅ Refunds for Defective or Damaged Items

If you receive a product that is defective or damaged, you are eligible for a 100% refund or replacement.

  • Please notify us within 2 days of delivery.

  • The product must be unused and in its original packaging.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Once we receive and inspect the item, we’ll process your refund to your original payment method.

🕐 Contact Window

  • You must contact us within 2 days of receiving your order to initiate a return or refund request.

📩 How to Request a Refund

Email us at Auriglobalhelp@gmail.com with the following details:

  1. Your order number

  2. A clear photo of the product (and packaging)

  3. If needed, a short video showing the issue

  4. A brief description of the problem

Once your request is approved, our team will guide you through the return process step by step.

We sincerely appreciate your understanding and look forward to ensuring your Veyra experience is nothing less than excellent.